Frequently asked questions

Ostva lets people rent items from each other and hire help for tasks. Browse what is available or post what you need, connect with someone nearby, and complete the transaction safely through our platform.

Yes. We implement multiple safety measures including ID verification for all transacting users, secure payments, and community reviews. All users are verified and we also offer an optional security deposit feature for additional protection.

We are working on implementing comprehensive damage protection and insurance coverage soon. In the meantime, we have a clear dispute resolution process and the optional security deposit feature helps protect both parties during transactions.

Payments are processed securely through our platform. Once the rental or task is completed, the money will be deposited into your Ostva account balance. You can choose how you want to cash out. Regular cash out is free and available in 24-48 hours, or instant cash out (small fee) is available immediately.

Absolutely. Ostva is not just for items. You can also offer your skills and services. Whether you are a handyman, photographer, tutor, or have any other skills, you can list your services and help people nearby.

We understand that plans change. You can cancel rentals up to 24 hours before the scheduled pickup time for a full refund. Cancellations within 24 hours may incur a small fee to compensate the owner for their time.